Wonderschool
AI Product Support Lead
San Francisco · Exec
Sponsorship not specifiedDetected 45 days ago
Agentic AIProduct ManagementZendeskCommunication
About the role
- You are the AI Product Support Lead.
- You will build autonomous systems that gets back to users quickly and solves their problems quickly and to do this - you will get into the weeds and display extreme ownership.
- You will be doing support.
Responsibilities
- Handle tickets and phone support directly in Zendesk across all Wonderschool products
- Own aggressive SLAs and hold the line on them
- Own CSAT and NPS as personal scorecards
- Build and operate AI-powered support workflows using Lorikeet, OpenClaw, and Hermes
- Design self-service paths that resolve issues before they reach the queue
- Turn support volume into product requirements
- Lead a team of two
- set the standard and develop the person alongside you
Requirements
- Product management experience is not required.
- We deploy multi-agent systems across operations, product, and customer experience.
Compensation
- Market salary with equity and benefits.
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This listing is sourced directly from Wonderschool's careers page and normalized into a canonical job model.