Ashby
High Touch Implementation Specialist - Americas (West)
Remote - US · Vp
Sponsorship not specifiedDetected 19 days ago
Project ManagementCustomer SuccessCommunicationCollaborationCritical Thinking
About the role
- As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for mid-market and smaller enterprise customers.
- Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks.
- You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements.
Responsibilities
- One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement.
- You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period.
- You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
- You prefer exclusively to build (rather than build, iterate, optimize).
Requirements
- 🎧 You are a great listener.
- 📈 You are a problem solver.
- ⚡️You know process matters.
- You are eager to improve processes and workflows to enhance efficiency and efficacy.
- 📊 You are data-driven.
Compensation
- Competitive compensation is offered.
Benefits
- 10-year exercise window for stock options.
- You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year.
- Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget with more expensive items (like conferences) covered with manager approval
Company info
- You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
- You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
- 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
- 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
- ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
- 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
- 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.
- 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.
- 🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, "What is a better way to accomplish this?".
This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.