Biamp
Technical Support Coordinator / Dispatch
Beaverton, OR
Sponsorship not specifiedDetected 13 days ago
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About the role
- The Technical Support Coordinator (TSC) provides genuine and empathetic interactions with customers phoning Biamp for Technical Support.
Responsibilities
- We value integrity and clear communication with our partners, and appreciate your understanding in this matter.
Nice to have
- 2-Year Degree or equivalent work experience
- 1 or more years experience in a customer-facing role
- 1 or more years related experience in AV
- Experience with networks and other IT technologies
- Proficient in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
- Possess excellent English verbal and written skills
- Demonstrate excellent organizational and interpersonal skills, be able to work effectively with people of diverse backgrounds, and diffuse challenging situations using acceptable and appropriate methods
- Ability to work independently or in a team environment
Skills
- Spend up to 6 hours per day on the phone
- Coordinate returns and repairs of Biamp products as needed
- Identify and escalate either reoccurring or complex issues to Applications Engineers and other groups when appropriate
- Have or quickly gain a working vocabulary of networking terms, audio and video technologies, and Biamp products
- Organize ideas and communicate oral and written messages that are appropriate to a variety of audiences and circumstances
- Other duties as assigned
Compensation
- 3 weeks annual PTO and 9 paid holidays
Benefits
- Medical, Dental, and Vision
- 3 weeks annual PTO and 9 paid holidays
- Employer-paid base life insurance, short, and long-term disability
- Health savings accounts (with Biamp contribution) and flexible spending accounts
- Tuition reimbursement
- Discretionary company achievement bonus
Company info
- At Biamp, we believe the employment relationship should be reciprocal.
- We want you to love your job, and we want your expertise and knowledge to help drive our business forward.
- We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection.
- We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed.
- We look for people who desire the best from themselves and encourage the same from their coworkers.
- Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
- As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.
- Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources.
This listing is sourced directly from Biamp's careers page and normalized into a canonical job model.