USM
BPO Management Temp
Washington, DC, United States · Contract
Sponsorship not specifiedDetected 3254 days ago
CRMVendor ManagementERPContract ManagementSharePoint
About the role
- Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services,e-commerce, Social, Mobile, Cloud, Analytics (SMAC) and DevOps.
- Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011).
Requirements
- F2F required -Local to DC/MD/VA only
Skills
- BPO specific experience standing up an office- not an operations focused individual.
- Overall stand up of new BPO function, including process development, project oversight and vendor management
- Ensuring the BPO's stand up milestones are being met for timely end successful implementation
- Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools
- Working with BPO management of staffing and training
- Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control
- Informal supervision of Lifeline staff supporting project (they will formally report to the Director)
- Provide knowledge transfer to the permanent manager upon return
- Want someone with experience in managing an outsourced vendor, particularly during a stand up phase
This listing is sourced directly from USM's careers page and normalized into a canonical job model.