Velera
Settlement Resolutions Representative
Michigan - Remote
No sponsorship$19k-$24kDetected 8 days ago
Process ImprovementCustomer SupportResearchLeadershipCritical ThinkingWriting
About the role
- This position directly interfaces with clients, proactively resolving settlement inquiries and driving successful outcomes through effective execution, sound judgment, and attention to detail.
- Employ advance critical thinking and analytical skills to resolve complex Fraud & Non-Fraud escalated inquiries originating from Financial Institutions, Associations, internal units and cardholders.
- Demonstrate exceptional attention to details in all actions to mitigate financial risk and minimize company losses.
Responsibilities
- Interpret and implement changes to dispute resolution rules and requirements mandated by the networks.
Requirements
- Minimum 2 years as a Case Management Rep required.
- Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required.
- Minimum 2 years customer service experience required.
- Proven working knowledge of settlement operations, including settlement balancing, reconciliation, adjustment processing, and exception resolution required.
- High School Education or equivalent combination of education and experience required.
- About Velera
- At Velera, inclusion isn't an initiative - it's how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We're committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we're shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it's like to work at Velera.
- Pay Equity
- $19.18 - $23.99 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
- Great Work/Life Benefits!
- Competitive wages
- Medical with telemedicine
Nice to have
- Associates Degree Preferred
- Prior VELERA account recovery system experience preferred
Compensation
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have
Benefits
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Company info
- Join the People Helping People
- Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider.
- The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.
Visa & Work Authorization
- This role is currently not eligible for sponsorship.
This listing is sourced directly from Velera's careers page and normalized into a canonical job model.