Mthreerecruitingportal
Production Support Analyst
Toronto, Ontario, Canada
Sponsorship not specifiedDetected 13 days ago
PythonSQLDevOpsData VisualizationValuationCommunication
About the role
- Toronto, ON Want to work at a multinational investment bank?
- 20%) - Coordinate with internal teams and external vendors (approx.
Responsibilities
- Provide specialized application support for Capital Markets trading platforms (approx. 60%)
- Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
- Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
- Monitor and support market data feeds and core trading applications
- Analyze existing systems and liaise with Business and Development teams to drive system improvements
- Manage user access and entitlements (approx. 20%)
- Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
- Deliver to tight timelines in a fast-paced trading environment
- Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto.
- You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.
Requirements
- Experience working in the financial services industry, ideally within Capital Markets / Futures
- Strong knowledge of Commodities and Futures products
- Proven experience supporting large-scale production systems
- Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
- Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments
- Working knowledge of Python scripting
- Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
- Strong communication skills and ability to work closely with Front Office users
- Participate in weekend work as required for projects, releases, and disaster recovery testing
Nice to have
- Experience with trading platforms such as Openlink or XTP systems
- Understanding of ITIL processes
- Exposure to DevOps and Cloud technologies
- Familiarity with Business Intelligence and reporting tools (e.g., Tableau)
- As technology continues to evolve, we ensure that professionals like you have the skills and opportunities to succeed in today's rapidly changing world.
- By joining mthree, you'll gain:
- Access to top roles with prestigious global clients, including tier-one investment banks.
- The chance to work on impactful projects with a global leader in the finance industry.
Benefits
- A full suite of benefits, training, and support to help you thrive in your role.
- At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
Company info
- Whether you're starting your journey or looking for your next big opportunity, mthree connects you to roles where you can make a difference.
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