Loewshotels
Group Billing Supervisor
FL - Orlando - Lakewood Regional Support Bldg
Sponsorship not specifiedDetected 6 days ago
AccountingProcess ImprovementHRContract ManagementCommunicationMentoringInternal AuditAccounts Payable
About the role
- Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
- Growth and belonging start here; you'll be valued for who you are and the goals you have.
- Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Responsibilities
- Supervise a team of billing coordinators, providing training, guidance, and performance feedback to support individual and team success.
- Collaborate with internal teams to ensure billing accuracy and alignment with agreed-upon terms.
- Monitor outstanding balances and support timely collections to minimize financial risk.
- Maintain organized records of billing activity, correspondence, and approvals in accordance with audit and retention guidelines.
- Lead process improvement initiatives by identifying gaps, recommending solutions, and implementing best practices.
- Maintain regular and reliable attendance in alignment with company standards and operational needs.
- Embrace flexibility by performing other duties as assigned to support team and organizational goals.
Requirements
- Demonstrated experience in billing, accounts receivable, or financial coordination in a multi-client or multi-unit environment.
- Strong understanding of contract terms, invoice reconciliation, and payment tracking.
- Proficiency in financial systems, billing platforms, and Microsoft Excel.
Nice to have
- Bilingual (English/Spanish or English/Creole) preferred
- experience in service-based or client-facing industries.
Company info
- Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
- Growth and belonging start here
- you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
- Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
- About Lakewood Regional Support
- Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
- Job Title: LHUO Group Billing Supervisor
- Reports to: LHUO Senior Group Billing Manager
- What We're Looking For:
- A skilled and organized professional to lead a team responsible for group billing activities across multiple locations.
- This role ensures accurate invoicing, timely reconciliation, and consistent communication with internal teams and external clients.
- The Group Billing Supervisor oversees day-to-day operations, provides coaching and development to billing coordinators, and drives process improvements that support financial integrity and client satisfaction.
- This role plays a key part in ensuring our clients receive professional, accurate invoices and exceptional service while maintaining compliance with company policies and accounting standards.
- Who You Are:
- A confident and respectful communicator who builds trust through clarity, consistency, and responsiveness.
- Detail-oriented and organized, with a strong sense of accountability and follow-through.
- A proactive problem-solver who thrives in a fast paced environment, anticipates challenges and addresses them with professionalism and care.
- Calm and composed when navigating complex billing scenarios or coaching team members through high-pressure situations.
- A collaborative leader who fosters alignment across departments and supports team development.
- Someone who brings empathy, fairness, and integrity to every interaction.
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
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This listing is sourced directly from Loewshotels's careers page and normalized into a canonical job model.