Stepful

Stepful

Student Success Program Manager

Remote, United States · Full-time

Sponsorship not specified$63k-$74kDetected 26 days ago
LogisticsRecruitingCommunication

About the role

  • Stepful is one of the fastest-growing healthcare education platforms in the country, training allied health workers at scale across 12+ certificate programs - CMA, Phlebotomy, PCT, PHT, and more.
  • Our programs run on a tight, high-stakes rhythm: the right instructor, in the right class, at the right time, every single cohort.
  • We're looking for a Student Success Program Manager to join our operations team in a hybrid role that evolves as you grow with us.

Responsibilities

  • Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time
  • Own cohort setup operations, ensuring every program is configured and ready to launch without friction
  • Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students
  • Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone
  • Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development
  • Assess coach quality and provide constructive guidance on how they can best support students
  • Track student, cohort, and partner-level outcomes - including retention, graduation, certification, externship placement, and job placement rates

Nice to have

  • 3+ years in operations, program coordination, or workforce/staffing operations
  • Experience managing scheduling across a distributed workforce - instructors, contractors, tutors, or shift workers
  • Strong tool-builder in Google Sheets and/or Airtable.
  • Ability to use Claude CoWork is strongly preferred
  • Excellent async communicator who can coordinate across multiple teams using Slack
  • Comfortable operating with SOPs in hand but limited ramp time - this role starts fast
  • Start-up experience is a plus, not required
  • Willingness and ability to work a EST time zone schedule, Monday through Friday

Compensation

  • The target base salary range for this opportunity is $63,000 - $74,000, and is part of a competitive total rewards package including equity and benefits.
  • Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
  • Please note we do not have a bonus structure at this time so all cash compensation will come in the form of base salary.
  • The total compensation package will also include our benefits package and an equity (ISOs) package.

Benefits

  • Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent.
  • Since our founding in 2021, Stepful's trained over 32,000 practice-ready healthcare workers.
  • Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers.
  • We're improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most.
  • We have partnerships with half of the top 10 health systems in the US and are in process with many more.
  • Meaningful Equity Stake
  • Subsidized Medical, Dental, and Vision insurance plan options
  • Benefits and Compensation:
  • FSA, HSA and commuter benefits
  • Learning stipend
  • Open vacation policy, including:
  • Guidance of 15 days PTO annually
  • Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
  • Please note we do not have a bonus structure at this time so all cash compensation will come in the form of base salary.

Company info

  • We credit much of our success to our exceptional team.
  • We're looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:
  • The target base salary range for this opportunity is $63,000 - $74,000, and is part of a competitive total rewards package including equity and benefits.

Equal opportunity

  • Stepful is proud to be an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Stepful's careers page and normalized into a canonical job model.