Lyft
Senior Manager, Policy Communications - LUS & Social Impact
San Francisco, CA · Senior
Sponsorship not specified$132k-$165kDetected 8 days ago
AccessibilityStrategic CommunicationsLeadershipCommunicationCollaborationMentoring
About the role
- At Lyft, our purpose is to serve and connect.
- We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
- This role serves as a key voice on policy issues critical to rideshare, transportation equity, and the future of mobility - shaping narratives with regulators, government officials, media, and the public.
Responsibilities
- Develop and maintain a rapid response program ensuring accurate and timely information reaches media, regulators, and the public on high-priority policy issues
- Create and manage a strategic roadmap for public appearances, speaking opportunities, and thought leadership that positions Lyft leadership as credible voices in the policy space
- Partner with Government Affairs and Public Policy teams to align on strategic messaging for emerging legislation, regulatory proceedings, and government engagements
- Help lead communications for Lyft's bikeshare and micromobility portfolio - including Citi Bike, Bay Wheels, Bluebikes, Divvy, and BIKETOWN - spanning policy, corporate, and consumer dimensions
- Partner with LUS External Affairs to develop earned media strategies and stakeholder outreach for program announcements, expansions, ridership milestones, and market launches
- Manage reactive press inquiries on LUS-related topics including pricing, ridership, safety, and regulatory developments across operating cities
- Support consumer-facing communications moments including rebrands, seasonal campaigns, and rider engagement initiatives in coordination with marketing and product teams
- Develop messaging and materials for LUS partnership announcements and corporate milestones
- Lead communications strategy for Lyft's social impact programs, including Round Up & Donate, Jobs Access, and Voting Access initiatives
- Develop compelling narratives and materials - including blog posts, press releases, and partner communications - that translate Lyft's social impact work into accessible public storytelling
Nice to have
- 8+ years of relevant experience in communications, with meaningful focus on public policy, government affairs, regulatory environments, advocacy, or social impact
- Demonstrated knowledge of the rideshare, mobility, or transportation policy landscape - including familiarity with driver classification, safety regulation, accessibility, or local government dynamics
- Experience with urban mobility, micromobility, or transit communications is a strong plus
- Exceptional written and verbal communicator - including experience producing polished media materials, executive-ready briefings, and public-facing content under deadline pressure
- Established relationships with policy and tech press
- Strong judgment and discretion in representing company positions on sensitive policy matters
- Experience with crisis communications and rapid response in regulatory or litigation-adjacent environments is a strong plus
- Bachelor's degree in Communications, Public Policy, Political Science, Journalism, or a related field
Compensation
- Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave.
- Subsidized commuter benefits
- Design and execute proactive communications strategies that advance Lyft's position on transportation, rideshare regulation, driver policy, safety, and mobility equity
Company info
- public policy, Lyft Urban Solutions (LUS), and social impact.
- It also helps lead communications for Lyft's bikeshare and micromobility portfolio (LUS) and drives storytelling around Lyft's social impact programs and partnerships.
- You will work closely with Lyft's Policy, Legal, Government Affairs, LUS External Affairs, and Social Impact teams to develop and execute communications strategies across all three areas.
- This role requires collaboration and executive stakeholder management.
- It's built for a relationship-driven communicator who thrives in collaborative environments - someone who brings people together across teams, builds trust with senior leaders and external stakeholders, and is energized by the kind of deep partnership that comes from showing up consistently and in person to align communications with Lyft's broader strategy and brand voice.
Equal opportunity
- Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
This listing is sourced directly from Lyft's careers page and normalized into a canonical job model.