Pavago
Customer Success Manager
United States · Full-time
Sponsorship not specified$12k-$16kDetected 2 days ago
CRMAccount ManagementLead GenerationOnboardingCustomer SuccessCommunicationCollaborationTime Management
About the role
- You will act as the primary liaison between clients and internal teams, ensuring projects stay on track, expectations are managed effectively, and clients continue to see value throughout their engagement.
- This position is ideal for someone who thrives in a fast-paced agency environment, enjoys working directly with clients, and takes ownership of client satisfaction and account growth.
- Serve as the primary point of contact for a portfolio of client accounts.
Responsibilities
- United States or Canada Preferred About the Role We are seeking an experienced Customer Success Manager to own the client experience from onboarding through long-term account management.
- This role is focused on building strong client relationships, driving retention, identifying growth opportunities, and ensuring every client receives exceptional service.
- Client Success & Relationship Management Lead the onboarding process for new clients and ensure a seamless transition into service delivery.
- Build trusted relationships through regular communication and proactive account management.
- Manage client expectations while maintaining a high level of satisfaction.
- Support account renewals and long-term client retention.
- Cross-Functional Collaboration Partner closely with internal departments to ensure projects are executed successfully.
- Proven ability to manage multiple client relationships simultaneously.
- Ability to collaborate effectively across multiple internal teams.
- Preferred Qualifications Experience in a marketing, advertising, lead generation, or digital agency.
Requirements
- Qualifications 3+ years of experience in Customer Success, Account Management, Client Services, or a similar client-facing role.
Nice to have
- Familiarity with CRM and client management platforms, including GoHighLevel.
- Experience managing recurring revenue accounts.
- Performance-based incentives tied to account growth, retention, renewals, and client success.
- On-target earnings of $12,000-$16,000 per month for top performers.
Compensation
- Compensation Competitive base salary of $6,000-$7,000 per month.
- On-target earnings of $12,000-$16,000 per month for top performers.
This listing is sourced directly from Pavago's careers page and normalized into a canonical job model.