Sunlight

Sunlight

Implementation & Support Manager

Cary, NC

Sponsorship not specifiedDetected 12 hours ago
HubSpotAccount ManagementCadenceLeadershipCommunicationCollaboration

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Sunlight is building technology that strengthens the social safety net, starting with child welfare and adjacent justice-system partners. Our products include Sunlight and CasaManager, powered by Sunlight, and we partner with public agencies and nonprofit organizations to deliver measurable impact while building a sustainable, mission-driven business.
  • Sunlight is hiring an Implementation & Support Manager to own and operationalize the full post-sale implementation lifecycle — from sales handoff through training, activation, support, and long-term adoption — creating and executing a scalable, repeatable model that supports growth across all partners and states.

Responsibilities

  • Define and document the end-to-end implementation process: kickoff, onboarding, training, activation, adoption
  • Create a clear, repeatable Sales → Implementation handoff framework - requirements, timelines, ownership, readiness criteria
  • Build reusable onboarding templates, kickoff structures and implementation workflows that can scale across states and partner types
  • Support center and implementation infrastructure
  • Create and execute a functional help center / support center, including ticketing, that is actively used
  • Deliver core onboarding content that is stable, durable, and not overly customized per account
  • Establish the workflow for maintaining and improving implementation and support content over time
  • Build role-based onboarding and training tracks for different user personas - admins, frontline staff, partners
  • Define activation milestones and ensure implementations are designed to drive them, including invite accepted, first login, and first meaningful action (message, case action, etc.)
  • Create adoption tracking with clear visibility into percent trained, percent activated, and percent active after 30 days

Requirements

  • Strong cross-functional leadership and communication skills, written and verbal, including the ability to align Sales, Product, and customer-facing teams on shared definitions of success

Nice to have

  • Experience implementing technology with public sector, courts, legal services, child welfare or adjacent human services organizations
  • High ownership and strong internal operator mindset: disciplined cadence, clear metrics, crisp execution
  • Customer-empathic and outcomes-driven, focused on measurable adoption and time-to-value
  • Mission-aligned and motivated by improving outcomes for families and the professionals who serve them

Company info

  • Our products include Sunlight and CasaManager, powered by Sunlight, and we partner with public agencies and nonprofit organizations to deliver measurable impact while building a sustainable, mission-driven business.
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This listing is sourced directly from Sunlight's careers page and normalized into a canonical job model.