Systems and Platform Administrator I

Seattle

Sponsorship not specified$62k-$92kDetected 26 days ago

PowerShellCloud PlatformsPlatform EngineeringHRISCustomer SupportTCP/IPDNSVPNLoad BalancingCommunicationCollaborationMicrosoft TeamsCompTIA

About the role

The Systems and Platform Administrator I is a hybrid role within the Digital organization, blending advanced end-user support with foundational systems and platform administration.
This position delivers responsive Tier 2/3 technical support, supports endpoint deployment and lifecycle processes, and assists with the monitoring, maintenance, and reliability of enterprise systems and endpoint environments.

End-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications
document incidents and resolutions in the ticketing system
Endpoint Support & Deployment: Assist with endpoint management platforms such as Microsoft Intune, Configuration Manager, and Jamf
support device provisioning, imaging, software installation, and deployment processes
help maintain inventory and asset records
Systems & Platform Administration Support: Assist with monitoring enterprise systems, servers, and virtual environments
support user account provisioning, access management, and basic group policy administration
and support backup and recovery procedures under guidance.
Collaboration & Documentation: Create and maintain knowledge base articles and technical documentation to support issue resolution, repeatable processes, and operational consistency

2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role.
Foundational knowledge of networking concepts, including TCP/IP, VPN, DNS, and DHCP.
Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.
Additional Operational Expectations
Support endpoint security and compliance initiatives, including vulnerability remediation, access reviews, patch compliance, and adherence to least privilege standards.
Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow, Microsoft Teams, Zoom, VMware, Okta, and PowerShell automation workflows as applicable.
Track and maintain service quality metrics including SLA adherence, documentation accuracy, customer satisfaction, ticket quality, and asset inventory accuracy.
Physical Demands and Work Environment
Duties are performed primarily in a standard office or technical support environment.

Strong customer service, communication, and follow-through skills.
Ability to follow documented processes, work under guidance, and escalate appropriately.
Associate or bachelor's degree in a technical field, or equivalent practical experience.
CompTIA A+, Network+, or Security+.
Microsoft, Apple, or Jamf support certifications.
Endpoint management or cloud fundamentals certifications are a plus.
Requires extensive use of computers, communication systems, and collaboration platforms.
May require approximately 5% of travel via automobile or airplane.

$61,600.00 - $92,400.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business.
The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits.

https://www.f5.com/company/careers/benefits.
F5 reserves the right to change or terminate any benefit plan without notice.
This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
F5 offers a variety of reasonable accommodations for candidates.
Requesting an accommodation is completely voluntary.
F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

This listing is sourced directly from F5's careers page and normalized into a canonical job model.