Tricon
Service Coordinator - The James
Toronto, ON
Sponsorship not specified$47k-$71kDetected 7 days ago
ExcelHRCustomer SupportCommunicationMicrosoft OfficeAccounts Payable
About the role
- Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
- To learn more, please visit: Tricon Toronto.
- They area a service-oriented professional who enjoys a fast-paced, resident-facing environment and takes pride in accuracy, discretion, and a polished service experience.
Responsibilities
- Respond to routine resident inquiries, feedback, concerns, and complaints through phone, email, and resident platforms, providing information, coordinating appropriate support, and escalating more complex or sensitive matters.
- Work closely with Concierge, Maintenance, Management, contractors, and other site partners to support timely service delivery and clear communication across resident touchpoints.
- Support day-to-day property and office administration for the assigned residential and commercial portfolio, including document management, filing, supplies, equipment, couriers, and related administrative budgets.
- Maintain accurate and confidential information within property management and resident service systems, including Yardi, resident applications, work order records, and operational files.
- Property Administration Support
- Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city.
- The Service Coordinator supports the daily operations of a premium residential community designed to deliver a hospitality-driven living experience beyond traditional property management.
- They serve as a key connection point between residents, concierge, maintenance, management, and service partners, helping ensure resident and operational requests are coordinated accurately, communicated clearly, and followed through to completion.
- The Service Coordinator also provides day-to-day support across property administration, financial processes, leasing, resident communications, systems, and compliance-related administration.
Requirements
- 2+ years of experience in a customer service, hospitality, administrative, residential property management, or other service-driven environment.
- Experience supporting administrative processes and coordinating requests, activities, or information across multiple stakeholders.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel, and comfort working within digital systems and databases.
- Track lease renewals and support leasing activities as required, including responding to prospect inquiries and assisting with tours.
- Frequently required to sit, talk, and hear.
- Highly organised, with the ability to manage multiple requests, deadlines, and administrative details in a fast-paced environment.
- Clear and professional written and verbal communication skills, with the ability to interact effectively with residents, colleagues, contractors, and service partners.
- Sound judgement, discretion, and a professional approach when handling confidential or sensitive information.
- Reliable follow-through, with the ability to maintain accurate records and recognise when an issue requires escalation or additional support.
- Minimum Requirements:
- Working knowledge of the Ontario Residential Tenancies Act, or the ability to quickly develop knowledge of relevant processes within a regulated residential environment.
- Ability to work a flexible shift schedule, including evenings, weekends, and holidays, based on seasonal and operational needs.
Nice to have
- Experience in premium residential, hotel, concierge, or another high-touch service environment.
- Experience using Yardi or a comparable property management, resident engagement, or work order system.
- Familiarity with rental administration, including lease renewals, collections, accounts receivable, payables, move-in coordination, or Residential Tenancies Act documentation.
- Preferred Attributes:
Compensation
- Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
- $47,340.00 - $71,000.00
- This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%
Benefits
- Vision abilities required by this job include close vision, distance vision, and depth perception.
- This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%
Company info
- At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
- Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers.
- The James is a luxury rental community located in Rosedale, one of Toronto's most established central neighbourhoods.
- We are currently hiring for two Service Coordinator roles at The James.
Equal opportunity
- If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com.
This listing is sourced directly from Tricon's careers page and normalized into a canonical job model.