D2L
Community Specialist
Kitchener, Ontario or Remote, Canada
Sponsorship not specifiedDetected 22 days ago
Data AnalysisUX DesignProject ManagementOKRsRecruitingCustomer SupportCommunicationPublic Speaking
About the role
- The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
- D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners.
- No other company provides a solution as robust and innovative as D2L.
Responsibilities
- Identify key Community contributors (internally and externally) to develop Engagement Programs
- Evaluate and contribute to design of customer journey map informed Community experiences
- User Experience Design
- Effectively manages and communicates time via tracked project phases
- Design and facilitate User Experience Testing
Requirements
- A successful Community Specialist must have strong writing, inter-personal, project management, and process implementation skills.
Skills
- Corporate Communications:
- Ability to engage with internal and external stakeholders through verbal and written (professional and social), Video/Graphic communication
- Delivering Online and In Person Presentations
- Community Engagement:
- Customer Service
- Promotion/Participation in Online Events
- Triaging customer needs gathering documentation and referring to Account Team members as needed
- Project Management
- Designing Project phases to support Community OKRs
- Executing on the delivery of Community Projects
- Data Analysis
- Use a variety of inputs to gather and synthesize data on key Customer & Internal Stakeholder Engagement Questions
Benefits
- Use a variety of business tools to assess and propose data informed actions to support Community health and engagement
- Develop learning resources across a variety of Community managed spaces
Company info
- Identification of customers at risk/prospective customer spotlights
- Connects with Customers and Colleagues across D2L to review Community Experiences designed by vertical and role to identify opportunities and improve upon navigation and interaction
This listing is sourced directly from D2L's careers page and normalized into a canonical job model.