Runpod

Runpod

Technical Support Engineer (L2)

Remote - USA

No sponsorship$70k-$93kDetected 1 day ago
JavaScriptReactNode.jsDjangoFlaskFull-Stack DevelopmentSQLPostgreSQLMySQLDockerLinuxGrafanaDatadogMachine LearningPyTorchLLMsCRMCustomer SupportTCP/IPCommunicationProblem Solving

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • We closed a $100M Series A in June 2026.
  • Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.
  • We take ownership seriously, move fast, and ship work that more than a million developers rely on every day.

Responsibilities

  • Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).
  • Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
  • Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.
  • Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.

Requirements

  • Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.
  • Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
  • Strong problem-solving skills and the ability to analyze and resolve technical issues.
  • Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin
  • Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python.
  • Advanced knowledge of operating systems, including:
  • Proficiency with SSH and the use of terminal commands
  • Experience with Linux (server versions specifically)
  • Strong asset: proficiency in Docker and deployment on the docker
  • Strong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.

Skills

  • Runpod is the AI Developer Cloud.
  • The platform has processed more than 20 billion inference requests.
  • Learn more in our CEO's funding announcement:
  • https://www.runpod.io/blog/one-million-developers.
  • This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.
  • Please note:
  • this position requires availability on weekends as per business requirements

Compensation

  • The competitive base pay for this position ranges from 70,000 to 93,000 usd.

Benefits

  • Meaningful equity in a fast-growing company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
  • Generous medical, dental & vision plans
  • Flexible PTO- take the time you need to recharge
  • Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
  • $1,200 USD Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace
  • Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.

Company info

  • We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas
  • Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.
  • Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod's products or services.
  • Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.
  • Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
  • Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.
  • Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.

Equal opportunity

  • As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level.

Visa & Work Authorization

  • We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas
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This listing is sourced directly from Runpod's careers page and normalized into a canonical job model.