i360technologies, Inc.
Lead Analyst FSMS 2
Chesapeake, VA · Senior
No sponsorshipDetected 27 days ago
About the role
- This is a designated key personnel position.
- Only direct applicants will be considered.
- Submissions from recruiting or staffing firms will not be accepted.
Responsibilities
- Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
- Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
- Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
- Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
- Support audit requests with documentation, data, and walkthroughs.
Requirements
- Bachelor's degree.
- Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
- Ability to pass a federal background investigation and obtain client site access.
- Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
- Demonstrated experience leading escalation management and a support team.
Nice to have
- Familiarity with federal financial management environments and shared service operations.
- ITIL certification or formal service management training.
- Security & Eligibility Requirements
- Must be able to pass a federal background investigation
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
- Holidays - Eleven
Benefits
- Referral Bonus
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (0-3 years
- 15 Days PTO | 3+ years 20 Days)
- 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
Equal opportunity
- Employer Minority/Female/Veteran/Disability
- All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Visa & Work Authorization
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
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