adna

Level II Helpdesk Technician

Lansing, Michigan · Mid · Full-time

No sponsorshipDetected 20 days ago

SQLAzureAccount ManagementCustomer SupportTCP/IPDNSFirewallVPNCommunicationMicrosoft OfficeSharePoint

About the role

Responsible for remotely managing and maintaining our end client's networks, proactive management of environments, planning updates, etc.
The position will also require occasional hands-on hardware setup/deployment in our office and at our client's offices.
You will act as an escalation and training resource to our Helpdesk team and will assist the account management and project teams with planning and implementing upgrades to client environments with minimal downtime.

Experience with EDR/XDR/MDR
While the job is often performed in-office, there are opportunities for Work From Home - applicant is responsible for hardware and the internet required to perform duties when working remotely.
Candidates must be able to satisfy CJIS background screening requirements.

Windows Desktop, Windows Server, Exchange, SQL, SharePoint, Active Directory, Entra ID, Azure, and Microsoft 365, etc.
Implement and support disaster recovery solutions
Update system documentation and procedures
Maintain familiarity with industry best practices
Document work and track time thoroughly and accurately
Be an organized self-starter who shows up every day, on time, d ependable
Actively participate and contribute to team and company meetings
Train other technicians on new technology, best practices, and troubleshooting techniques
Other duties as assigned
Required Personal Skills
Strong and demonstrable verbal and written communication skills and impeccable grammar
Superior and demonstrable attention to detail

We also have a great annual holiday celebration and try to do several off-campus activities as a group (family included!) each year.

This listing is sourced directly from adna's careers page and normalized into a canonical job model.