Clariti Cloud Inc.

Customer Support Analyst (Technical)

Canada · Part-time

Sponsorship not specified$70k-$80kDetected 1 day ago

JiraSalesforceCRMAuditingCustomer SuccessCustomer SupportZendeskCommunication

About the role

We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.
Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year.
We welcome and encourage candidates of all backgrounds to apply.

We empower governments to deliver exceptional citizen experiences.
Reporting to the General Manager - Mid Market, you will play a key role in maintaining and strengthening customer relationships, serving as a trusted resource for resolving support cases.
By combining technical expertise with a customer-first approach, you'll contribute to both customer success and the continued improvement of our products and support experience.
Contribute to building and auditing customer-facing and internal resources, including knowledge base articles, Arcade walkthroughs, and self-service content - with real influence over what gets created
Help customers through configuration and setup, deepening your own product knowledge in the process
Work cross-functionally with Product, Engineering, and Design to resolve issues and improve the customer experience end-to-end
Be part of building a support function that's still taking shape - there's a genuine opportunity here to help define processes, influence tooling decisions, and grow with the team
Use a modern support stack including Salesforce, Zendesk (in progress), Slack, JIRA, Arcade, G-Suite, Sentry, Mailgun, and AI enablement tools like Claude

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year.

Strong written and verbal communication skills - you can translate technical concepts clearly for non-technical audiences, and your responses leave customers with answers, not follow-up questions
Familiarity with CRM and support tools - experience with Salesforce, Zendesk, or similar platforms is a plus; comfort learning new tools quickly is a must

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.
As a Customer Support Analyst at Clariti, you will be at the forefront of delivering exceptional service to our customers.
Your role focuses on ensuring a seamless and positive customer experience by troubleshooting technical issues, providing thoughtful solutions, and guiding customers through the effective use of our products.
Beyond resolving issues, Customer Support Analysts are also responsible for educating and empowering customers.
Whether it's explaining product functionality, sharing best practices, or connecting customers with helpful resources, you'll help build customer confidence and enable them to get the most value from Clariti's software.
Connect with customers directly - whether through written correspondence or live video/voice calls - to work through more complex issues with care and clarity
Advocate for customers by surfacing patterns and feedback to Product and Engineering teams, helping shape the direction of the platform
A customer-first mindset - you're genuinely invested in making customers feel heard, supported, and set up for success

This listing is sourced directly from Clariti Cloud Inc.'s careers page and normalized into a canonical job model.