Read AI, Inc.
Director of Customer Success
Read AI - Seattle HQ · Director
No sponsorship$165k-$200kDetected 47 days ago
Data AnalysisSalesAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationOrganizational Skills
About the role
- We also offer low deductible health plans, as well as flexible time away and family leave programs.
Responsibilities
- Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
- Support customer enablement and adoption to drive retention and long-term account growth
- Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
- Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts
- Oversee high-volume customer success and technical support operations across email, chat, and other support channels
- Manage and support the Senior Manager responsible for the Customer Success Team
- Partner with Growth and Marketing to improve 1:many communication channels and experience.
- Partner with Product and Engineering to identify recurring customer pain points and improve product usability
- Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
- Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement
Requirements
- 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
- Experience leading account management or customer success teams in a SaaS environment
- Experience scaling customer-facing teams and processes in a high-growth company
- Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
Nice to have
- Startup or high-growth SaaS experience preferred
Compensation
- The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits.
Benefits
- Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
Company info
- Oversee account management and customer engagement for larger customers and strategic accounts
- Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
- Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
- Customer Success - high-volume support and technical support for self-serve and single-payer customers
Visa & Work Authorization
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Read AI, Inc.'s careers page and normalized into a canonical job model.