Red Cup IT, Inc.

MSP Service Desk & Support Specialist

Los Angeles, CA

Sponsorship not specifiedDetected 162 days ago

PowerShellCustomer SupportTCP/IPDNSFirewallVPNCiscoResearchCommunicationProblem SolvingMicrosoft Office

About the role

Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.

Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
Document all work performed in the ticketing system with clear notes and resolutions.
Collaborate with senior engineers on escalations and follow through to resolution.

Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
Hands-on experience with: Windows 10/11 workstations (install, configure, troubleshoot).
Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Previous experience working for a Managed Service Provider is a must Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
Basic PowerShell or scripting knowledge for automation and routine tasks.
Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
Familiarity with backup and disaster recovery solutions.
Soft Skills Strong problem-solving mindset and willingness to research and learn new technologies.
Professional, patient, and empathetic approach when working with non-technical users.
Reliable work ethic and consistent follow-through on assigned tickets and projects.
TCP/IP, DNS, DHCP, VPN, Wi‑Fi troubleshooting.

This listing is sourced directly from Red Cup IT, Inc.'s careers page and normalized into a canonical job model.