Upside

Work Design Architect

Austin · Full-time

Sponsorship not specified$198k-$215kDetected 49 days ago

Agentic AIAccessibilityConfluenceCadence

About the role

The harder and more valuable problem is making organizations move faster - and that requires something different.
For AI to participate in organizational work - surfacing the right information for a decision, running a process without a human holding it together, flagging when work is stalled at the wrong level - the organization needs to know how it operates.
Not in a "we have a Confluence page somewhere" sense.

Lead operating rhythm work: forum design, cadence changes, redesigns, and post-mortems - the ongoing drumbeat of keeping the operating model healthy
Serve as the internal expert on AI-native process design - the go-to voice for "how do we build this as a system, not a document"
Deep experience in program management, organizational design, or operating model work - you think in systems, not projects
Demonstrated ability to design and implement operating models, not just document existing ones
A "first-hire" mindset - you build structure where none exists and don't wait for permission to start
The Work Design Architect builds the operating system that fixes this.

Experience working across a technical organization without authority - your influence comes from craft and accessibility, not the org chart
Comfort making complex systems thinking legible to skeptical, busy audiences
In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside's in-office policy over time.

This is process legibility.
And most R&D organizations don't have it.
Meetings run at the wrong altitude.
Decision authority is implicit.
They become critical.
Upside is building differently.
The Work Design Architect owns that layer.
Not by writing playbooks that people are supposed to follow.
By designing a living system - explicit, AI-accessible, and self-correcting - that makes the right behavior the easy default.

The US base salary range for this full-time position is $198,000 - $215,000 + equity + benefits.
The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
Your recruiter can share more about the specific salary range during the hiring process.
Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break

We created Upside to transform brick-and-mortar commerce.
Our technology uses the sophistication of online retail-profit measurement, attribution, and incrementality-to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers.
We've helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit.
Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.
The Opportunity
AI is making individual work faster.
That's the easy part.

Diversity drives innovation, and our differences make us stronger.
We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Everyone is welcome here!
If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com.

This listing is sourced directly from Upside's careers page and normalized into a canonical job model.