Taaraconnect

Customer Success Manager

Sunnyvale, CA · Full-time

Sponsorship not specified$125k-$140kDetected 132 days ago

SalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

At Taara, we succeed when our customers succeed.
We are looking for a proactive, organized, and empathetic Customer Success Manager to serve as a primary relationship manager for our existing customers.
You will be the bridge between our customers and our product, helping us to better understand our customers and their needs.

Partner with Sales, Product, and Support teams to relay customer feedback that drive operational improvements & help to shape the product roadmap.
This is a role for a self-starter who excels in a dynamic environment, building processes from the ground up to support groundbreaking technology.
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to relay customer feedback that drive operational improvements & help to shape the product roadmap.
Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheaper, more reliable connectivity.

At least 2 years of experience in Customer Success, Account Management, or a high-touch client-facing role.
Ability to work in the Sunnyvale office at least 3 days per week.
Familiarity with and experience in the telecommunications industry
Experience with CRM tools, such as Salesforce or ServiceNow

Join us to light the way for bridging the digital divide and illuminating the future.

The US base salary range for this full-time position is $125,000-$140,000 + bonus + equity + benefits.

Monitor account health, identify potential churn risks, and increase visibility into the customer experience.
The US base salary range for this full-time position is $125,000-$140,000 + bonus + equity + benefits.

You can help lead the charge in bringing our groundbreaking wireless optical communication and photonics chip technologies to the world.
Act as the dedicated point of contact for a portfolio of global customers in the internet connectivity and telecom space, fostering deep trust and ensuring high levels of satisfaction.
You'll be an internal champion for our customers, delivering crisp insights about our strengths, friction points, and opportunities for improvement.
Relationship Management: Act as the dedicated point of contact for a portfolio of global customers in the internet connectivity and telecom space, fostering deep trust and ensuring high levels of satisfaction.

This listing is sourced directly from Taaraconnect's careers page and normalized into a canonical job model.