Amperesand
IT Support Specialist III
San Francisco, California, United States · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($100,000) is below the Level I prevailing wage of $101,005. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues.
Responsibilities
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
- Manage device enrollment and compliance through Intune and jamf
- Support conference room technology, video conferencing equipment, and general office IT needs
- Track, prioritize, and document all support requests in the ticketing system through to resolution
- Maintain accurate records of hardware inventory, software licenses, and asset assignments
- Identify recurring issues and recommend improvements to reduce future support volume
Requirements
- 3+ years of experience in a helpdesk, desktop support, or similar IT support role
- Associate degree or certification in Information Technology, such as CompTIA A+ or Network+
Nice to have
- Experience with ticketing systems such as Jira Service Management is a plus
Compensation
- Competitive Salary + Incentive Stock Options
Benefits
- Competitive Salary + Incentive Stock Options
- Group medical, hospitalisation and surgical insurance, outpatient or GP coverage, group term life, dental and personal accident insurance
- Annual leave, paid sick leave, hospitalisation leave, and all Singapore public holidays, in line with or exceeding the Employment Act
- Commuter Benefits
- Government-paid maternity, paternity, shared parental, and childcare leave in accordance with pre
- Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- 401k retirement savings plan through Empower
- Employees receive paid time off (PTO), paid sick days, and paid company holidays
- 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)
Company info
- We are facing a once-in-a-generation opportunity for infrastructure disruption.
- Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.
This listing is sourced directly from Amperesand's careers page and normalized into a canonical job model.