Tegria
Manager, Epic Enterprise Operations
Washington, United States of America
Sponsorship not specified$140k-$160kDetected 20 days ago
AWSAzureCybersecurityComplianceProject ManagementBusiness DevelopmentForecastingBudgetingProcess ImprovementPerformance ManagementCustomer SupportHIPAAEpicEHR/EMRLeadershipCommunicationCollaborationMentoring
About the role
- As a Manager, Epic Enterprise Operations, your work at Tegria will focus on providing leadership and strategic direction for Tegria's Epic Technical Team, ensuring alignment with departmental objectives and delivery of measurable outcomes.
- You establish priorities, allocate resources, and ensure consistent, high-quality service delivery across client environments.
- And at the very core of this vital work is our incredibly talented people.
Responsibilities
- Lead and manage a team of technical professionals supporting Epic environments across multiple customer engagements, ensuring system availability, security, and service quality.
- Manage team performance, including hiring, onboarding, coaching, development planning, performance evaluations, compensation reviews, and corrective actions in partnership with Human Resources.
- Monitor expenditures and manage resources to meet financial and operational targets.
- Develop and implement operational plans, tools, and processes to support service delivery and customer service objectives.
- Lead and participate effectively in meetings and ensure timely communication of departmental status to the Director.
- Own and manage client relationships, partnering with customer leaders to ensure services are delivered in accordance with statements of work and agreed outcomes.
Requirements
- People management experience, including direct supervision of technical staff, performance management, and team development.
- Experience leading or coordinating multi-customer or multi-engagement service delivery with accountability for operational outcomes.
- Experience collaborating with cross-functional teams (infrastructure, applications, security, project management, and operations).
- Experience participating in or supporting client-facing discussions, operational reviews, or service delivery meetings.
Nice to have
- At least one Epic technical certification - ODBA, ECSA, or Cogito admin
- multiple certifications preferred
- One or more relevant third-party certifications from companies such as Microsoft, Citrix, RedHat, VMWare (preferred)
Compensation
- Now, a little about us …
- And at the very core of this vital work is our incredibly talented people.
- People with different backgrounds who welcome challenge and change.
- People who chase after goals, growth, and generosity.
- Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
- And everything in between.
Visa & Work Authorization
- ty employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orient
This listing is sourced directly from Tegria's careers page and normalized into a canonical job model.