City of Philadelphia

Application Support Specialist

Philadelphia, PA, United States · Exec

Sponsorship not specified$65k-$73kDetected 77 days ago

Customer SupportResearchLeadershipCommunicationCollaborationProblem Solving

About the role

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).
Salary Range: $65,000-$72,767 Salary cannot exceed $72,767 All applications must include a cover letter.
Applications without a cover letter will be considered incomplete.

Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.
Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders.
The successful candidate must be a city of Philadelphia resident within six months of hire

Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations.
Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations.
Monitor recurring issues or patterns in the queue and proactively escalate or address root causes.
coordinate with business subject matter experts for further validation.
Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning.
Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations.
Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction.
A bachelor's degree or equivalent experience is acceptable.

$65,000-$72,767
Salary cannot exceed $72,767
All applications must include a cover letter.
Applications without a cover letter will be considered incomplete.
The successful candidate must be a city of Philadelphia resident within six months of hire
If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov.

25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
Equal Opportunity employer and does not permit discrimination based on race,

This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.