Tia
Clinic Operations Manager
Los Angeles, California, United States · Staff+
Sponsorship not specified$95k-$105kDetected 14 days ago
CompliancePerformance ManagementHIPAALeadershipCommunicationProblem SolvingOSHA
About the role
- Tia is seeking a Clinic Operations Manager to serve as the ultimate operational leader and general manager of one of our care delivery sites in Culver City, Silver Lake, or Studio City.
- You hold end-to-end accountability for the clinic's operational excellence, team performance, compliance, and the overall patient and provider experience.
- This is a highly visible, in-clinic leadership role that requires strong judgment, people leadership, and a deep commitment to patient-centered care.
Responsibilities
- Site Management: Manage, coach, and develop the clinic's leadership and support teams, serving as the ultimate escalation point for complex personnel and operational challenges.
- Talent Strategy: Partner with People Business Partners to oversee the site's macro-hiring strategy, workforce planning, performance management, and organizational design.
- Metric Accountability: Track and manage key clinic operations metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and care margin.
- Workflow Optimization: Identify operational gaps and partner with centralized operations teams to implement practical, scalable process improvements and standardize clinic communication rhythms.
- Drive Patient and Provider Experience
- Hospitality Environment: Create a warm, professional, and service-oriented clinic environment aligned with Tia's brand, ensuring patients receive clear communication and timely support from arrival through checkout.
- Manage, coach, and develop the clinic's leadership and support teams, serving as the ultimate escalation point for complex personnel and operational challenges.
- Partner with People Business Partners to oversee the site's macro-hiring strategy, workforce planning, performance management, and organizational design.
- Track and manage key clinic operations metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and care margin.
- Identify operational gaps and partner with centralized operations teams to implement practical, scalable process improvements and standardize clinic communication rhythms.
Requirements
- An Accomplished Leader: You have a proven track record of leading teams and driving accountability across multi-disciplinary, high-touch operational environments.
Compensation
- $95k-$105k
Benefits
- Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages.
- Real-Time Problem Solving: Monitor clinic flow to proactively identify bottlenecks, and own high-level problem solving related to provider schedules, staffing coverage, and emergency schedule changes.
- Utilize your clinical background to actively step into Medical Assistant or operational support roles when staffing shortages or high patient volumes demand it.
- Clinical Partnership: Build a tight, collaborative partnership with the site's Medical Director and providers to optimize care team dynamics, provider satisfaction, and clinical throughput.
- Regulatory Oversight: Partner with clinical leaders to maintain strict compliance with applicable healthcare, privacy (HIPAA/PHI), safety (OSHA), and regulatory standards.
- Escalation Authority: Serve as the final on-site authority for complex patient experience failures, medical-legal incidents, or quality-of-care escalations.
Company info
- Set the cultural standard for the clinic, driving high employee engagement, retention, and professional development programs in alignment with Tia's core values.
- Daily Operations & Performance Execution
This listing is sourced directly from Tia's careers page and normalized into a canonical job model.