Tekion
Digital Retail Implementation Consultant
Virtual - United States
Sponsorship not specifiedDetected 25 days ago
Project ManagementCustomer SupportCommunicationCollaboration
About the role
- Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.
Responsibilities
- Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
- Manage 5-8 projects at one time.
- Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
- Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
- Responsible for the initial phases of an OEM retail product installation, on-time completion, and communications throughout the assigned project timeline and customer support post launch.
Requirements
- 2+ years of Retail DMS experience or equivalent in the auto industry
- Proven experience implementing SaaS solutions in large and small auto dealerships
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 1+ years in Project Management or Project Lead role is preferred
- Travel (flying) is less than 25%
- Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
Nice to have
- Experience working in an early-stage startup environment is a plus
Compensation
- Competitive compensation and generous stock options
Company info
- We're looking for enthusiastic candidates with Retail DMS and/or dealership experience who love challenges, push boundaries, and are passionate about delivering awesome customer experiences.
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.