Penn Mutual

Penn Mutual

Service Professional

Remote - United States

Sponsorship not specified$48k-$52kDetected 21 hours ago
ExcelCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

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About the role

  • Job Description: Job Description The Service Professional plays a vital role in delivering Top-Tier Service to our clients, ensuring each interaction reflects Penn Mutual's unwavering commitment to excellence.
  • Those selected for this role will demonstrate a passion for best-in-class service, managing a variety of inbound calls with care and professionalism.
  • Every interaction should foster a seamless, thoughtful, and trusted customer experience.

Responsibilities

  • Empathetically listen to clients' concerns, provide emotional support during challenging situations, and offer solutions that meet their current and future needs.
  • Develop in-depth knowledge of Penn Mutual's life and annuity products.
  • Manage a wide range of inbound client inquiries with professionalism and accuracy.
  • Interpret each request and navigate multiple administration systems as well as our workflow and imaging tools to gain and document needed information.
  • Process routine financial and non-financial transactions and document records with consistent quality, attention to detail, and according to department policies and procedures.

Requirements

  • Experience with providing customer service in a contact center required.
  • Solid working knowledge Microsoft Office products such as Excel, Word, and Outlook required.

Nice to have

  • FINRA Series 6 license strongly preferred.
  • Bachelor's Degree or higher preferred.
  • Industry certifications such as LOMA preferred.
  • Experience with Five9s systems preferred.

Skills

  • A customer service attitude that demonstrates professionalism, confidence as well as a friendly, supportive tone over the phone.
  • Ability to comprehend and articulate complex life insurance and/or annuity product information and business processes.
  • Execute requests with urgency, thoroughness, and professionalism.
  • Ability to navigate multiple systems and resources.
  • Excellent analytical and organizational skills with attention to detail.
  • Excellent communication skills, both verbal and written, required.
  • Willingness and proven ability to work on multiple tasks and adapt to a changing work environment.
  • Excellent problem-solving skills - the ability to see beyond the request by the caller to determine what may be intended.
  • Willingness and ability to work under pressure and meet deadlines.
  • Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.
  • Some roles may be specified to require proficiency in Spanish.
  • H.S. Diploma or Equivalent required.

Compensation

  • $48,000 - $52, 000
  • This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment.

Company info

  • We have embraced a flexible approach to work as we are 100% remote.

Equal opportunity

  • Penn Mutual is committed to Equal Employment Opportunity (EEO).

Visa & Work Authorization

  • This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status,
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This listing is sourced directly from Penn Mutual's careers page and normalized into a canonical job model.