Protective

Protective

Strategic Platform Administrator II- Service Now (IT Ops)

Birmingham, AL · Mid

No sponsorship$77k-$95kDetected 5 days ago
PythonPowerShellAzureCloud PlatformsCI/CDDevOpsRESTIncident ResponseProcess ImprovementLeadershipCommunicationCollaborationMentoring

About the role

  • The financial health of our employees is just as important as physical and emotional health.
  • Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com.
  • This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Responsibilities

  • Administer and support ServiceNow platform modules including ITSM, CMDB, workflows, request management, knowledge, and reporting.
  • Perform platform configuration, maintenance, upgrade support, patch validation, and operational administration.
  • Design, configure, and enhance ServiceNow workflows, forms, fields, catalog items, notifications, and automation.
  • Collaborate with developers, architects, process owners, and business stakeholders to implement scalable platform solutions.
  • Support compliance reviews, audit requests, access reviews, and platform governance activities.
  • Support data integrity within core platform components including CMDB, reporting data, and operational records.
  • Support full SDLC processes including requirements clarification, solution configuration, QA, UAT, deployment, and post-release validation.
  • Partner with senior administrators to improve platform stability across production and non-production environments.
  • Develop and maintain ServiceNow dashboards, scheduled reports, and operational analytics.
  • Support enterprise reporting needs for IT leadership, operations reviews, and governance forums.

Requirements

  • ITIL Foundation Certification, at minimum- REQUIRED
  • 2+ years of hands-on ServiceNow Administration experience
  • Experience supporting ITSM processes in an enterprise environment
  • Candidates must be authorized to work in the United States without current or future visa sponsorship
  • Experience administering enterprise SaaS, workflow, ITSM, or vendor-based platforms.
  • Demonstrated ability to translate business needs into practical technical solutions.
  • Minimum ITIL Foundations Certification- REQUIRED*
  • Active ITIL Foundation Certification (minimum)- REQUIRED
  • Experience supporting ServiceNow ITSM modules, including Incident, Change, Request, and Knowledge Management
  • Experience with ServiceNow workflow configuration, forms, catalogs, notifications, and reporting
  • Strong communication, analytical, troubleshooting, and organizational skills.
  • Ability to work independently on moderately complex assignments and support multiple priorities.
  • Preferred Qualifications:
  • Employee Benefits:
  • We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
  • Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Nice to have

  • ServiceNow Certified System Administrator (CSA).
  • Additional ServiceNow certifications such as CAD or CIS module certifications preferred.
  • Experience in IT Operations, enterprise platform governance, or large-scale platform administration roles.

Skills

  • ServiceNow Platform (Primary)
  • ServiceNow administration across ITSM, CMDB, workflows, request management, knowledge, and reporting.
  • Dashboard, report, and Performance Analytics support.
  • Working knowledge of integration concepts including REST APIs, middleware, and automation.
  • General Platform Administration (Enterprise Alignment)
  • Cloud platform awareness, Azure preferred, and modern infrastructure concepts.
  • Identity and access management concepts including SSO, LDAP, and Active Directory.
  • Monitoring and observability tools such as App Insights, Dynatrace, Splunk, or comparable tools.
  • Scripting and automation fundamentals such as PowerShell, Python, or similar tools.
  • Awareness of CI/CD, DevOps tooling, and release governance practices.
  • Bachelor's degree in a technical field or equivalent experience.
  • 4-6 years of IT experience with 2-4 years of ServiceNow platform administration preferred.

Compensation

  • $77k-$95k

Benefits

  • We aim to protect the wellbeing of our employees and their families with a broad benefits offering.
  • In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
  • Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
  • Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
  • All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
  • Accommodations for Applicants with a Disability:

Company info

  • If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com.
  • Please note that the above email is solely for individuals with disabilities requesting an accommodation.
  • General employment questions should not be sent through this process.
  • We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
  • We are proud to be an

Equal opportunity

  • equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Visa & Work Authorization

  • Candidates must be authorized to work in the United States without current or future visa sponsorship
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This listing is sourced directly from Protective's careers page and normalized into a canonical job model.