Omni
Technical Support Manager
San Francisco, CA
Sponsorship not specifiedDetected 70 days ago
SQLBigQuerySnowflakedbtData VisualizationCustomer SupportCollaborationMentoring
About the role
- You'll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned
- Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
Responsibilities
- In this role, you'll empower a diverse team to deliver best-in-class support at the intersection of BI and AI.
- Identify friction points in support processes and implement scalable solutions to unblock the team.
- 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1-2+ years leading or managing teams.
- You thrive in high-growth environments and enjoy "building the playbook while playing the game.
Skills
- Omni is the AI analytics platform that turns company data into a trusted source of truth for AI.
- Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI.
- Its latest $120M Series C valued the company at $1.5B.
Benefits
- Health, dental, and vision insurance
Company info
- We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco.
Equal opportunity
- Omni is an equal opportunity employer.
This listing is sourced directly from Omni's careers page and normalized into a canonical job model.