Syndesus

Senior/Staff Product Manager (AI Agents)

New York, USA · Staff+ · Full-time

Sponsorship not specified$185k-$244kDetected 58 days ago

API DevelopmentLLMsAgentic AIProduct ManagementLogisticsLeadershipMentoring

About the role

About Our Client Our client is reshaping consumer finance by bringing a more humane approach to the industry. Their data-driven products help financial institutions modernize collections, giving borrowers clear, compassionate paths to regain stability and control over their finances. Beyond expanding access to credit, the mission is to restore dignity and
give millions of people a real opportunity to achieve financial freedom. About the Role Our client is building AI agents that go beyond assistance — they take action. Autonomously. At scale. Across the most pivotal moments in the product experience. This role owns the strategy, quality, and business impact of that system, and shapes how the entire

You own the roadmap - not a feature backlog, but a sequenced, opinionated strategy tied directly to business outcomes.
You'll decide what to build in-house, what to buy, and when to switch vendors as the landscape evolves.
You'll anticipate product, technical, and regulatory constraints 6-12 months out and design around them before they become blockers.
Product, Engineering, Operations, and GTM leadership will rely on you as a thought partner who challenges assumptions and pushes the engagement strategy to be more ambitious through AI agents.
You'll define what "good" means for AI agents across prompt engineering, conversation design, and real-world performance - and build the evaluation frameworks to measure it.
You'll own the full agent UX: conversation flows, authentication, multi-topic handling, all crafted for user trust and measurable conversion outcomes.
You'll work with Legal and Compliance to develop patterns that keep things compliant without slowing the team down.
You'll partner with GTM to expand adoption across segments and convert agent performance into top-line growth.
How the company builds with AI - beyond this role.
You'll create the playbooks, evaluation frameworks, prompt engineering standards, and vendor assessment criteria that let other PMs ship AI features without you in the room.

About Our Client Our client is reshaping consumer finance by bringing a more humane approach to the industry.
Autonomously.
Across the most pivotal moments in the product experience.
Early traction and strong conviction are already in place.
AI agent strategy.
Agent quality and pace of iteration.

mployment Type: Full time Other: Open to relocation for strong non-NYC candidates (relocation expected within 60 days); visa transfers considered by default (new visa sponsorships handled case-by-case) Interview Process

This listing is sourced directly from Syndesus's careers page and normalized into a canonical job model.