AMAX
Customer Experience and Service Ops Manager
Fremont, California, United States
Sponsorship not specifiedDetected 12 days ago
Project ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction. This role manages support teams, optimizes processes, and implements strategies that enhance the overall customer experience while aligning with organizational goals. Responsibilities: · Foster
- and maintain strong customer relationships to drive long-term satisfaction, retention, and success · Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery · Oversee outsourced on-site service delivery, including quotation development, Statement of Work (SOW) definition, and scheduling
Responsibilities
- With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment.
- Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.
- The Client Success Manager is responsible for leading and overseeing the customer support function to ensure exceptional service delivery and customer satisfaction.
- This role manages support teams, optimizes processes, and implements strategies that enhance the overall customer experience while aligning with organizational goals.
Skills
- AMAX is located right between I-680 and I-880.
- Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance.
- 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile.
- Feel free to try the delicious fusions or grab your daily groceries after work!
- AMAX is proud to be an equal-opportunity employer.
Benefits
- Medical Insurance Dental Insurance Vision Insurance 401(k) Flexible spending account Commuter benefits
Company info
- Join Us Become part of a diverse and inclusive team that values your technical expertise and innovative thinking.
This listing is sourced directly from AMAX's careers page and normalized into a canonical job model.