Astronomer
Customer Reliability Engineer, Airflow
Remote (United States) · Full-time
Sponsorship not specified$125k-$130kDetected 28 days ago
PythonDistributed SystemsSQLPostgreSQLSnowflakeRedshiftDatabricksAWSGCPAzureDockerKubernetesDevOpsAirflowdbtData EngineeringCRMCustomer SupportCommunicationProblem SolvingMentoring
About the role
- As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project.
- You'll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.
- Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there.
Responsibilities
- CRE is Astronomer's support team.
- Learn and build expertise across several software engineering disciplines, including:
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production.
Requirements
- 4 years of experience with Python
- 1 year of experience in Airflow administration and DAG creation
- Experience with Kubernetes/Docker/Containers
- Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
- Ability to work well with autonomy and independence
- Experience mentoring junior team members
- Familiarity with SQL and PostgreSQL
- Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools
- Data Engineering background
- Problem-solving and troubleshooting abilities
- Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom
- Contributions to open-source projects
- Customer Support experience
Compensation
- The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.
Benefits
- Gain depth and breadth of learning!
- Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
- Participate in paid on-call rotation for weekend coverage.
Company info
- Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.
- Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications.
- Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
- To learn more, visit www.astronomer.io http://www.astronomer.io.
- Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you'll see it all here.
- Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams.
- Solve challenging Airflow problems for our customers.
- Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems.
- Work directly with our customers' data engineers, system admins, DevOps teams, and management.
Equal opportunity
- we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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This listing is sourced directly from Astronomer's careers page and normalized into a canonical job model.