Ritzcarltonyachtcollection
Group Sales Executive
USA Remote - FL · Full-time
Sponsorship not specifiedDetected 7 days ago
CRMSalesBusiness DevelopmentPipeline ManagementNegotiationOutbound SalesForecastingProcess ImprovementContract ManagementLeadershipCommunicationCollaborationOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
- These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
- The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
Responsibilities
- Drive ancillary revenue growth by identifying, promoting, and incorporating upsell opportunities including flights, hotels, transfers, shore excursions, onboard experiences, specialty services, and cabin upgrades throughout the group sales lifecycle.
- Client & Partner Relationship Management:
- Deliver a luxury-level client experience through proactive communication, relationship management, post-voyage follow-up, retention strategies, and rebooking efforts that foster long-term partnerships, repeat business, and future sales opportunities.
- Cross-Functional Collaboration: Partner closely with Regional Sales Directors and internal departments including Revenue Management, Reservations, Operations, Finance, Marketing, and onboard experience teams to support group sales initiatives, operational alignment, and process improvement efforts.
- Client & Partner Relationship Management: Deliver a luxury-level client experience through proactive communication, relationship management, post-voyage follow-up, retention strategies, and rebooking efforts that foster long-term partnerships, repeat business, and future sales opportunities.
- Proven ability to manage multiple sales opportunities simultaneously in a fast-paced environment
- Exceptional interpersonal and communication skills, with a proven ability to influence, identify and deliver on client needs
- Partner closely with Regional Sales Directors and internal departments including Revenue Management, Reservations, Operations, Finance, Marketing, and onboard experience teams to support group sales initiatives, operational alignment, and process improvement efforts.
Nice to have
- 3-5+ years of experience in group sales, hospitality, cruise, luxury travel, or related industries
- Experience managing MICE, affinity, or leisure group business preferred
- Strong knowledge of group travel segments and needs (affinity, corporate, incentive)
- Strong understanding of trade distribution channels, commissions, and agency partnerships
- Experience with CRM systems, pipeline management, and sales reporting tools
- Highly organized with strong attention to detail and follow-through
- Ability to work collaboratively across multiple departments and levels of leadership
- Collaborative, innovative, and customer-centric mindset with a focus on achieving business outcomes
Company info
- Apply now and be part of an unparalleled legacy in hospitality.
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