Values and Culture Working at DuBois
Paper Mill Technical Account Manager In Lewiston, ID
Remote - US
Sponsorship not specifiedDetected 30 days ago
CRMSalesAccount ManagementCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
Responsibilities
- Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
- Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
- Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois' solutions create for the customer.
Requirements
- 10+ years' experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
- Ability to work independently with minimal supervision.
- Ability to travel up to 25% including overnight travel.
- Must be able to perform the essential functions with or without accommodation.
Nice to have
- Bachelor's degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.
Skills
- It's fun to work in a company where people truly BELIEVE in what they are doing!
- Job location is on site in Lewiston, Idaho***
- DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service.
- No other company offers the performance value of our product offerings.
Benefits
- Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.
Company info
- Maintain in-depth knowledge of DuBois' specialty chemical solutions and the customers' unique technical environment.
- Educate customers on new features and best practices to drive optimal product adoption and usage.
- Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
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