Fragomen
I9 Help Desk Manager
US-Corporate Remote · Staff+ · Contract
Sponsorship not specifiedDetected 30 days ago
LeadershipCommunicationMentoring
About the role
- Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.
- As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, and Fragomen's WorkRight US I-9 technology.
- You will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about Fragomen, and our technology solutions.
Responsibilities
- Providing world class client service and industry leading technology solutions, to support our clients.
- Collaborate with the WorkRight US I-9 leadership team to continuously aspire to offer a superior product and service to our clients.
- Strengthen and maintain strong relationships with key stakeholders in client accounts, contribute to client meetings and assist with the successful delivery of the team's output of work.
- Collaborate with extended team to perform intake of I-9s, reports management and troubleshooting issues.
- Oversee and manage status of I-9 cases through utilization of our ServiceNow case management system.
- Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
Requirements
- Provide direction to the team using extensive knowledge of I-9 processing and I-9 case matters.
Skills
- Bachelor's degree preferred
- At least 7 years of experience within the I-9- space
- Supervisory or managerial experience
- Possess strong knowledge of I-9 procedural requirements and client processes.
- A client service mindset, attention to detail and desire to achieve a high level of productivity
- Experience using various computer systems, including Microsoft suite, ServiceNow, etc.
- Ability to multi-task in a fast-paced environment with competing demands
- Leverage your valuable skills and experience to make an impact at Fragomen:
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This listing is sourced directly from Fragomen's careers page and normalized into a canonical job model.