American RED Cross

Instructional Design Manager

Statewide, NJ

Sponsorship not specified$65k-$86kDetected 2 days ago

Project ManagementLogisticsCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
Join us-Where your Career is a Force for Good!

Reporting to the Manager, Training Content/Delivery & QA, the Instructional Design Manager is responsible for designing customer-service-related training content and curriculum used in new hire training, refresher training, new product offerings and new business processes for Servicing Agents who handle Red Cross

Bachelor's degree required.
You join a community that respects who you are away from work as much as what you do while at work.

Experience designing, tracking and evaluating sales training content for training curriculum.
Experience translating process and system documentation into training.
Knowledge of call-center operations and training a plus.
Proficiency in Articulate required.
Proficient with Microsoft Office Suite or related software
Ability to problem solve and work in fast-paced environment
Attention to detail
Demonstrate strong communication skills, both verbal and written.

As you care for others, you're cared for with competitive compensation and benefits.

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
As you care for others, you're cared for with competitive compensation and benefits.

This listing is sourced directly from American RED Cross's careers page and normalized into a canonical job model.