Integritymarketing

Account Director

St Albans, WV · Director

Sponsorship not specifiedDetected 12 days ago

Customer SupportLeadershipCommunicationProblem SolvingCritical Thinking

About the role

This role serves as the liaison between agents, Agent Pipeline, and carriers, addressing issues as they arise and proactively anticipating and resolving potential roadblocks.
The Account Director is expected to be empathetic, forward-thinking, and skilled in critical thinking and problem-solving to ensure agent satisfaction and loyalty.
Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.

Responds promptly to agent needs, delivering a high standard of support and communication.
Agent Pipeline (an Integrity Company) is seeking an Account Director to deliver exceptional customer support to agents and marketers.
Develop and nurture new and existing relationships to drive agent satisfaction and loyalty.
Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible.
Ensure thorough documentation of interactions and maintain accurate records.
Perform additional tasks as assigned to support business objectives.
Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication.
We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Strong verbal and written communication skills.
Exceptional attention to detail.
Proven track record as a team player.
Organized, credible, and dependable.
Ability to multitask in a dynamic environment.
With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.
Because we put our people first!

Skilled at conflict resolution, active listening, and open-mindedness.
Written Communication: Produces clear and accurate written materials with attention to detail.
Organization and Multi-Tasking: Effectively prioritizes and manages tasks.
Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities.
Primary Skills & Requirements
Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness.

Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Agent Pipeline distributes a comprehensive mix of life and health insurance products.
Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets.
to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers.
Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

This listing is sourced directly from Integritymarketing's careers page and normalized into a canonical job model.