FTI Consulting

FTI Consulting

Americas Workplace Experience Lead, Sr. Director

Washington, DC · Director · Full-time

No sponsorshipDetected 5 days ago
Stakeholder ManagementForecastingExcelHRPerformance ManagementEmployee RelationsLeadershipCommunicationVariance Analysis

About the role

  • The Americas Head of Workplace Experience is a leadership role (Snr Director) responsible for the management of business functions and oversight of FTI's Americas portfolio (US, Canada, LATAM) as well as direct oversight of our Washington DC HQs.
  • Workplace Services for employees and visitors, including Hoteling/agile working management, space booking operational oversight, Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management
  • Operations services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.

Responsibilities

  • Manage, train, and lead Workplace Experience team to exceed expectations and deliver excellence across the suite of services within our portfolio.
  • Design and lead the implementation of playbooks, guidelines, best practices, and standards for WPX and cross-functional service teams.
  • Third party outsourcing - oversight and governance of our national partners
  • Review expenses monthly, oversee variance explanations, support forecasting/re-forecasting needs
  • Develop WPX business cases for real estate scenarios
  • Partner with Global Real Estate (GRE) on providing design input and coordinating on the ground workplace support on capital projects, office moves and buildouts.
  • Execute change management road map to support renovations, moves and other projects to ensure successful implementation

Requirements

  • 10+ years of total experience
  • Minimum of 3+ years of related experience in national operations/national facilities management and/or hospitality service, with a demonstrated progression to greater levels of responsibility and leadership.
  • Bachelors' Degree required.
  • Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management.
  • Experience with space utilization (moves/restacks/shared workplace) strategy and technology.
  • Ability to travel to FTI office(s) as needed.
  • Applicants must be currently authorized to work in the United States on a full-time basis

Nice to have

  • Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.
  • Proficiency in Excel, Word, and PowerPoint.
  • Experience with Eptura or similar space management system preferred.
  • Leader with strong integrity, accountability, and respect for individuals at all levels.
  • Minimum Pay: $124,500
  • Maximum Pay: $216,500

Compensation

  • Minimum Pay: $124,500
  • Maximum Pay: $216,500
  • Compensation Disclosure: The compensation range reflects potential base salary for the role.
  • Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.
  • Develop with WPX team annual overhead operating budgets for each location

Benefits

  • Partnering with Health, Safety and Security team to deliver key initiatives and protocols

Company info

  • FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
  • At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
  • Are you ready to make your impact?
  • FTI Consulting is the leading global expert firm for organizations facing crisis and transformation.
  • We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference.
  • From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
  • At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today.
  • From day one, you'll be an integral part of a focused team where you can make a real impact.
  • You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Visa & Work Authorization

  • Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.
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This listing is sourced directly from FTI Consulting's careers page and normalized into a canonical job model.