Blink Health
Bilingual Customer Support Specialist (Onsite-Chesterfield)
Chesterfield, MO · Full-time
Sponsorship not specifiedDetected 23 days ago
ComplianceOutbound SalesSupply ChainCustomer SupportHIPAAPatient CareResearchCommunicationProblem SolvingMentoringAdaptability
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
- BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
- With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
Responsibilities
- Document all call information and data discovery according to operating procedures
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
- Conduct outbound outreach to support patients in completing key steps in their prescription journey
Requirements
- Customer service or inbound call center experience required
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- High school diploma or GED required; Associate's or Bachelor's degree is a plus
- Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
- Strong communication skills (verbal and written)
- Comfortable using technology and learning new systems quickly
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Curious, adaptable, and eager to learn
- Self-starter with a strong sense of ownership and accountability
- Passion for helping others and delivering high-quality patient care
- Ability to work collaboratively across teams
Nice to have
- High school diploma or GED required, Bachelor's degree strongly preferred
- High school diploma or GED required
- Associate's or Bachelor's degree is a plus
- Those with a passion for helping others are welcome (we provide comprehensive training)
- prior customer service experience in retail, call center, or other customer-facing environments is a plus
Compensation
- Paid Sick Time - 40 hours per year
- Holidays - 9 paid holidays + 2 floating holidays per year
Benefits
- Health, Dental & Vision - Multiple plan options from day 1
- Well-being Support - Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
- Vacation - Accrue up to 80 hours (2 weeks) in year one
- Parental Leave - 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
- Life & Disability Insurance - Provided at no cost
- Health, Dental & Vision - Multiple plan options that begin from day 1
- Participate in continued education on product changes, new features and product launches
- Assist with insurance verification, benefits coordination, and financial assistance programs
- Commuter Benefits - Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
- Snack & Drink Stipend - Daily at all pharmacy locations
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
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This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.