Bcbsa
FEP Operations Program Specialist
US DC 9th St NW
Sponsorship not specified$74k-$97kDetected 1 day ago
Data AnalysisProject ManagementAccount ManagementAccountingLeadershipCommunicationOrganizational SkillsMicrosoft OfficeSharePoint
About the role
- Coordinates the development and maintenance of program reporting and continuous review for outcomes in alignment with goals.
- This includes planning, implementation, data analysis, communications, and outcome management.
- We may ultimately pay more or less than the hiring range and t his hiring range may also be modified in the future.
Responsibilities
- Account and Operations support ensures timely resolution of member inquiries from various sources.
- It identifies and communicates performance and compliance risks to leadership, reviews regular reports to address issues, and manages communication requests and system updates in compliance with applicable standards.
- Additionally, it supports and interacts with stakeholders to resolve inquiries and fosters collaborative relationships with vendor account teams.
- Support development of operational standard operating procedures (SOP), policy, brochures, training materials and curriculum.
- Assist and support contract proposals, negotiations, counter proposals, SLA development, contract modifications and amendments.
- Support audit and compliance activities.
Requirements
- Advanced organizational skills with the ability to develop approaches that meet required objectives
- Excellent communication (written and oral) and interpersonal skills with an ability to communicate to small and/or large audiences (both internal and external to BCBSA)
- Technical proficiency with information technologies (e.g. Microsoft software applications)
- Interpersonal skills with the ability to work with all levels of the Association, Plans, government and vendors
- Experience in project management and/or account management
- Experience setting priorities and meeting objectives for projects with multiple stakeholders
- Experience with Microsoft Office, Teams and SharePoint
- Required Bachelor's Degree in Pharmacy, Business, Accounting, Management, Health Services, Information Systems or equivalent work experience
- Required 4+ Years experience within a business environment services delivery setting, with experience in project management, and/or healthcare informatics
- Ability to manage stakeholders and reconcile and integrate competing interests
Skills
- Knowledge Skills and Abilities
- Project management skills for reporting multiple projects, involving multiple stakeholders, under tight deadlines
Compensation
- The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.
Benefits
- Minimum of four years of experience within a business environment services delivery setting, with experience in project management, and/or healthcare informatics
- This job is also eligible for annual bonus incentive pay.
- We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and m any other benefits to eligible employees.
This listing is sourced directly from Bcbsa's careers page and normalized into a canonical job model.