ASPCA Website

ASPCA Website

Animal Hospital, Medical Staff Manager

New York, NY - 92nd Street · Staff+ · Full-time

Sponsorship not specifiedDetected 30 days ago
ExcelPerformance ManagementPatient CareLeadershipCommunicationMentoringPublic Speaking

About the role

  • As a Medical Staff Floor Manager at the ASPCA Animal Hospital, you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship.
  • You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model.
  • AAH provides expert, urgent medical care to some of NYC's most vulnerable animals.

Responsibilities

  • You will collaborate closely with leadership across AAH, and other ASPCA departments to align developmental strategies with organizational goals.
  • Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare.
  • Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures.
  • Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions.
  • Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful.
  • Lead staff in appropriate and professional handling of any adverse client or patient events.
  • Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports.
  • Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary.
  • Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team.
  • Operational Support

Requirements

  • Knowledge of basic veterinary terminology required
  • Ability to fill the job requirements of a hospital vet assistant
  • Proficiency in Excel, Word, and Power Point required
  • Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public
  • English required
  • High school degree required
  • Ability to direct people as well as to interact with people fairly and courteously.
  • Experience handling and restraining animals required
  • Weekends may be required.

Nice to have

  • Bachelors, High School Diploma (Required)
  • Supervisory experience working in a veterinary hospital preferred.

Compensation

  • The target hiring range for this role is $68,000-$73,000 annually.
  • Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
  • The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
  • The expected hiring salary range for this role is set forth below and may be modified in the future.
  • Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary.
  • Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth.

Benefits

  • Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home.
  • Our benefits include, but are not limited to:
  • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
  • For more information on our benefits offerings, visit our website.
  • A Medical Staff Floor Manager reports directly to the Senior Director, Floor Managers, and has 10-12 direct reports.
  • As the Medical Staff Floor Manager, you will serve as a critical leader in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality service from check-in through check-out.
  • Review and approve operations team schedules as needed, time off, and timecards.

Company info

  • AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD.
  • The ASPCA Animal Hospital (AAH) is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values.
  • As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet.
  • We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD.
  • The ASPCA Animal Hospital (AAH) is passionate about minimizing fear, anxiety, stress, and pain in our patients.
  • Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values.
  • Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority.
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