Vcuhealth

Vcuhealth

Revenue Cycle Trainer - Days

Richmond, VA

Sponsorship not specifiedDetected 2 days ago
ComplianceProcess ImprovementCustomer SupportHIPAAEpicEHR/EMRResearchLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

  • The Revenue Cycle Training Coordinator (RCTC) serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum.
  • Grades tests and follows up with associates who score below Department defined acceptable levels. - Follows up with leaders to summarize content covered and skill level demonstrated during training.
  • Patient Population Not applicable to this position.

Responsibilities

  • Develops and maintains new hire orientation training and guidelines for all positions in the Revenue Cycle Patient Access to ensure successful on-boarding.
  • Provides pre- and post- training competency tests to ensure associates have acquired knowledge and/or skill(s) to perform job roles and responsibilities.
  • Collaborates with the Patient Access Leadership to optimize training methods and materials;
  • Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules.
  • Participates in new practice implementations, identifying and developing new or revised training materials as needed.
  • Documents operational improvement opportunities and learners' questions during training.
  • Partners with subject matter experts (SMEs) to deepen knowledge of content as needed.
  • Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.

Requirements

  • Years and Type of Required Experience
  • Other Knowledge, Skills and Abilities Required:
  • Accepts alternate assignments, as required.

Nice to have

  • Licensure/Certification
  • Epic certification or Epic credentialed trainer preferred.

Skills

  • Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences.
  • Excellent communication, organizational and customer service skills.
  • Proficient in Medical Terminology and HIPAA
  • Excellent MS Office skills
  • Demonstrated ability to learn quickly and follow through.
  • Able to travel to multiple hospital sites, corporate settings, and seminar locations.
  • Able to work under stressful conditions while maintaining professionalism.
  • Work will often require flexibility and meeting tight deadlines.
  • Ability to make independent decision in problem solving.
  • Ability to prioritize own work.
  • Periods of high stress and fluctuating workloads may occur.
  • General office environment.

Benefits

  • Manages the class climate with ground rules and ensures learning environment is open, engaging, challenging, and geared to an adult audience.

Equal opportunity

  • Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change
  • EEO Employer/Disabled/Protected Veteran
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This listing is sourced directly from Vcuhealth's careers page and normalized into a canonical job model.