Modivcare

Contact Center Supervisor - Onsite - Ridgeland, MS

Ridgeland, MS

Sponsorship not specified$46k-$50kDetected 8 days ago

ExcelPerformance ManagementEmployee RelationsCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

Are you passionate about making a difference in people's lives?
If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Contact Center Manager to join our team.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Monitors contact center performance, operating efficiencies, and staff development.
Recommends and initiates call center process and policy improvements.
Identifies and resolves customer issues, including participating in routine communications with clients to ensure complete customer satisfaction.
Generates daily, weekly, and monthly reports to be used by management and clients.
Provides knowledge and guidance of the Medicaid policy manual and relevant transportation needs.
Occasional business travel may be required.
Determines appropriate resourcing of staff in order to achieve goals and objectives.
Coaches employees on performance gaps, career development opportunities, and strategies.

This role is bonus eligible based on individual and company performance.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement

This listing is sourced directly from Modivcare's careers page and normalized into a canonical job model.