Voya Services Company
Sr Plan Manager
Hartford, CT · Senior · Part-time
Sponsorship not specified$78k-$97kDetected 7 days ago
Process ImprovementCustomer SupportCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- Together we fight for everyone's opportunity for a better financial future.
- We will fight for others, not against: We will stand up for and champion everyone's access to opportunities.
- We know that reaching this future depends on our actions today.
Responsibilities
- Instill Customer Obsession - Delivers high-quality service and resolves complex client issues to strengthen relationships and improve outcomes for plan sponsors and participants.
- Transform with Automation/AI - Promotes and supports the use of automation and efficient processes to enhance service delivery and reduce friction for clients.
- Drive Higher Performance Through Our People - Partners with internal teams and mentors new employees to ensure alignment, knowledge sharing, and consistent service excellence.
- Execute on the Fundamentals - Maintains strong operational discipline by resolving issues accurately, managing risk, and supporting retention of key and at-risk clients.
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Skills
- Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
- Learn more about Critical Skills
- Equal Employment Opportunity
- Voya Financial is an equal-opportunity employer.
- Reasonable Accommodations
- Voya is committed to the inclusion of all qualified individuals.
- Misuse of Voya's name in fraud schemes
Compensation
- The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed.
- In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.
Benefits
- Health, dental, vision and life insurance plans
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Learn more about Voya benefits (download PDF)
Company info
- We will do this together - with customers, partners and colleagues.
- Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Partnering effectively to drive our culture and execute on our common goals.
- At Voya, we have identified the following critical skills which are key to success in our culture:
Equal opportunity
- Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
- As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.
- If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Visa & Work Authorization
- Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation
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This listing is sourced directly from Voya Services Company's careers page and normalized into a canonical job model.