Fanatics Betting & Gaming

VIP Associate Account Manager

Philadelphia, PA, United States · Full-time

Sponsorship not specified$65k-$75kDetected 7 hours ago

Data VisualizationSalesforceCRMCustomer SupportResearchLeadershipCommunicationMentoring

About the role

Fanatics Betting & Gaming is seeking a VIP Associate Account Manager to cultivate and grow relationships with some of our most valuable customers.
Personalized service, attention to detail, and a commitment to exceeding expectations are in the DNA of this role.
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform.

Responsibilities

Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details
Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer's needs and preferences
Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention
Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience

Requirements

0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry
Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement
High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority
Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure
Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations
Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team
Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
Comfortable working in a target-driven environment
Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
Legal residence in a state where online sports betting is legalized or willingness to relocate

Nice to have

Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential

Compensation

$65,000 - $75,000 USD

Benefits

For information about our benefits, please visit https://benefitsatfanatics.com/
In addition to the base and bonus, full-time employment, and more.

Company info

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods
collect physical and digital trading cards, sports memorabilia, and other digital assets
and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans
a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia.
Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium.
Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

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This listing is sourced directly from Fanatics Betting & Gaming's careers page and normalized into a canonical job model.