Penfinancialcreditunion

PT Casual Member Service Representative

Fort Erie, ON, Canada

Sponsorship not specified$23k-$26kDetected 13 hours ago

AccessibilityAccountingCustomer SupportCommunication

About the role

As a values-driven alternative to traditional banks, PenFinancial is built to put people - not profits - first.
The Member Service Representative provides excellent customer service that is accurate, timely, and efficient to our Members in all interactions, both at the front counter and/or by phone/email.
The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the Member.

Guided by cooperative values - accountability, cooperation, respect, and trust - our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.
A Living Wage employer with a deep Truly Local Commitment, PenFinancial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference.

Handle Member requests for deposits, withdrawals, transfers, identify and fulfill member's financial service's need and other basic transactions.
Assist members with ATM, MasterCard and Debit Cards by accepting payments, applications, encoding of new cards, and inquiries.
Make referrals to specialists and advisors as required.
Assist with ATM loading and balancing.
Attend to the accurate and prompt preparation and audit of all assigned reports, status checking, investment renewals and internal accounting reports.
Identify opportunities to promote and complete credit card applications with Members and complete regular care calls
Open account types and demands, as required and proactively resolve Member concerns and refer to Manager when required.
High School Diploma or equivalent (Post-Secondary School Preferred)

$23.10 - $26.44
Hourly wage will be determined based on skills, experience, education and other qualifications relevant to this position.
Artificial Intelligence (AI) could be used in the application process.
To learn more visit https://www.penfinancial.com/careers
Accessibility accommodations will be made for job candidates upon request.

We're proud to support our teams with competitive compensation, performance-based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning.

Be part of something different
Serving nearly 20,000 individual members and businesses, we offer full-service digital and in-branch banking backed by honest advice and local expertise.

This listing is sourced directly from Penfinancialcreditunion's careers page and normalized into a canonical job model.