LangChain

LangChain

Senior Technical Support Engineer

San Francisco, CA · Senior

Sponsorship not specified$130k-$195kDetected 77 days ago
TypeScriptDistributed SystemsDockerKubernetesDatadogSite Reliability EngineeringLLMsAgentic AILLMOpsLangGraphHRISCustomer Support

About the role

  • You'll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues.
  • Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.

Responsibilities

  • Be the go-to escalation point for technical support inquiries-diagnosing issues across customer setup, LangChain products, and deployment issues.
  • Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
  • Lead post-mortems for critical incidents and feed learnings back into product and documentation.
  • Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
  • Mentor and coach other support engineers.
  • 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).

Requirements

  • Programming experience with Python.

Compensation

  • We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
  • Actual compensation and offerings will vary based on role, level, and location.
  • $130,000 - $195,000 USD
  • Compensation Philosophy:

Benefits

  • Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
  • Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
  • Bonus if you have TypeScript experience.
  • Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Company info

  • At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
  • With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
  • Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
  • At LangChain, our mission is to make intelligent agents ubiquitous.
  • We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on.
  • We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
  • With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together.
  • LangChain is a place where your contributions can shape how this technology shows up in the real world.
  • Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement.
  • We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
  • Partner with Deployed Engineering to support critical enterprise customers.
  • Experience supporting enterprise customers and collaborating with engineering on complex escalations.
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This listing is sourced directly from LangChain's careers page and normalized into a canonical job model.