Linksolutionsinc
PC Support Technician
Leavenworth, KS, United States · Contract
No sponsorshipDetected 4 days ago
ComplianceCustomer SupportCiscoCommunicationOrganizational SkillsCompTIA
About the role
- If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
- This role is responsible for installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, printers, and peripheral equipment to ensure reliable IT operations.
Responsibilities
- Provide help desk and desktop support services, diagnose technical issues, and implement resolutions or temporary workarounds when immediate resolution is not possible.
- Install, configure, troubleshoot, maintain, and relocate desktop computers, laptops, printers, peripheral devices, and related hardware and software.
- Perform system imaging, software installations, upgrades, patches, and operating system configuration to optimize system performance.
- Coordinate technical support activities with the local Network Enterprise Center (NEC) and other IT support organizations.
- Manage and resolve service tickets for Training Management Directorate (TMD) users in accordance with established service level requirements.
- Maintain IT asset inventories and documentation related to hardware, software, and system configurations.
- Support the implementation and maintenance of organizational IT standards, policies, and procedures.
- Provide on-call support outside normal business hours for scheduled maintenance, service interruptions, and mission-critical incidents.
- Knowledge of Windows workstation administration and support.
- Experience coordinating support activities with a Network Enterprise Center (NEC).
Requirements
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Must be a U.S. Citizen.
- Active DoD Secret Clearance required.
- Two (2) or more years of experience as a PC Support Technician, Help Desk Specialist, Desktop Support Technician, or in a related IT support role.
- Proficiency providing help desk and desktop support, identifying technical issues, and implementing effective solutions or workarounds.
Skills
- Microsoft Windows 10/11, Microsoft Server 2016/2019, or Microsoft Modern Desktop Administrator.
- Associate's degree in Computer Science, Information Systems, Information Technology, or a related field.
- Experience supporting Army or DoD IT environments.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Link Solutions, Inc. is an EOE.
- All your information will be kept confidential according to EEO guidelines.
- Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
Visa & Work Authorization
- US Citizen with an active DoW Secret Clearance
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This listing is sourced directly from Linksolutionsinc's careers page and normalized into a canonical job model.