Rundoo
Client Success Manager
Chicago
Sponsorship not specifiedDetected 9 days ago
SalesforceCRMAccount ManagementExcelProcurementERPCustomer SuccessIntercomCadenceCommunication
About the role
- Think of your local hardware store or mom-and-pop nursery-these are our clients.
- We're aiming to help them modernize so that they can continue to thrive.
- Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly.
Responsibilities
- Own a book of live stores and the simple outcome on it: they stay, and they're glad they did
- Partner with Product Support (Robbie, Tim) on escalations - you own the relationship, they own the fix
- Ownership mindset - You treat your book like it's your own business and you're accountable for the outcome
- Organized and self-directed - You manage a full book, prioritize the right accounts, and keep your records clean
- Comfort with ambiguity - Startup CS has no playbook for everything; you build the missing parts
- Prior Client Success, Account Management, or relationship-driven support experience in SaaS
- As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now run their business on Rundoo.
- We don't have an established expansion playbook yet-you'll help build it-so early on the focus is depth of adoption and outcomes rather than an expansion quota.
Skills
- Comfortable learning and becoming expert in complex software (our full ERP platform)
- Proficient with spreadsheets (Google Sheets/Excel) and comfortable in a CRM (Salesforce)
- Able to work from the Chicago office during required hours
- BONUS POINTS 🌟
- Experience with payments / merchant services attach
- Experience with Salesforce, Gong, Intercom, or similar tools
- INTERVIEW PROCESS 🎤
- Take Home Assignment (paid)- the primary assessment, a chance to see what managing a real book of business with Rundoo feels like.
- Onsite (in-person, Chicago) - 90 mins + time for lunch
- Interview with Head of CX (30 mins) - One-on-one conversation with Vidhan.
- Final Call (15 minutes, remote) - Conversation with our CEO, Nick.
- Reference check
Compensation
- $117,000 - $130,000 annually
- From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems.
Benefits
- running renewals and QBRs, watching account health through our stoplight model, and driving real value realization in the core workflows that make clients successful.
- Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
- Life insurance
- Unlimited PTO with 10 company paid holidays
- Learning materials and audiobook subscriptions
Company info
- WHAT WE'RE LOOKING FOR ☑️
This listing is sourced directly from Rundoo's careers page and normalized into a canonical job model.